Replacement Policy
At Burgundy Blue, we take pride in the quality of our products and strive to ensure your satisfaction.
Please note that we do not offer refunds or returns once a purchase is made. However, we do provide replacements in specific cases as outlined below.
Eligibility for Replacement
A product is eligible for replacement if:
– It is damaged, defective, or incorrect upon delivery.
– You notify us within 2 days of receiving the product.
– The product is unused and in its original packaging.
Replacement Process
– Contact us at +91 9920905454 with your order number and clear photos/videos showing the issue.
– Our team will review your request and confirm eligibility.
– Once approved, a replacement will be arranged for the same item (subject to availability).
– Please allow us 3 days to get back to you for replacements
Important Notes
– No refunds or exchanges for reasons other than damage or defect.
– Products damaged due to mishandling or after use are not eligible for replacement.
– In case the same product is unavailable, we may offer a similar replacement at our discretion.
Contact Us
For replacement requests or questions, please contact:
Mail: burgandyblue9@gmail.com
WhatsApp: +91 9920905454
